Answers tailored to
luxury service.
Whether you’re styling a wedding, gifting an heirloom, or customizing for travel, we have a dedicated team ready to make every detail effortless.
Shipping & Delivery
Insured express delivery to 27+ countries with live tracking.
Yes. Every parcel is insured and delivered via VIP couriers with customs-cleared documentation pre-filled. We handle the logistics so you can focus on the unboxing.
Ready-to-ship pieces leave the atelier within 48 hours. Bespoke jewels ship in 10–18 business days, and you receive curated arrival windows via SMS.
Orders & Returns
Transparent checkout, easy returns, and lifetime repair care.
Returns are accepted within 14 days for unworn jewellery with tags. Custom or engraved pieces qualify for studio credit and a complimentary restyling consult.
Yes. We provide complimentary replating, polishing, and stone tightening for manufacturing defects within one year. After that, we offer care services at nominal atelier rates.
Care & Authenticity
Hallmarked metals, independent certificates, and care rituals.
Store in the embroidered pouches provided, avoid perfume contact, and wipe with the included microfiber cloth. Schedule a seasonal spa refresh anytime.
Each piece is 18k certified gold with BIS hallmarks. Plated pieces are clearly marked and include complimentary replating services for the first year.
Still have questions?
Our concierge team is available 10 AM – 8 PM IST.