Concierge FAQ
Answers tailored to luxury service
Whether you’re styling a wedding, gifting an heirloom, or customizing for travel, we have a dedicated team ready to make every detail effortless.
Promise
Certified stones
Promise
Hallmarked metals
Promise
Lifetime care
Insured express delivery to 27+ countries with live tracking.
Do you ship internationally?
Yes. Every parcel is insured and delivered via VIP couriers with customs-cleared documentation pre-filled.
How long does delivery take?
Ready-to-ship pieces leave the atelier within 48 hours. Bespoke jewels ship in 10–18 business days, and you receive curated arrival windows via SMS.
Transparent checkout, easy returns, and lifetime repair care.
Can I return a piece?
Returns are accepted within 14 days for unworn jewellery with tags. Custom or engraved pieces qualify for studio credit and a complimentary restyling consult.
Do you offer repairs?
Yes. We provide complimentary replating, polishing, and stone tightening for manufacturing defects within one year.
Hallmarked metals, independent certificates, and care rituals.
How do I care for my jewellery?
Store in the embroidered pouches, avoid perfume contact, and wipe with a microfiber cloth. Schedule a seasonal spa refresh anytime—details are on your certificate.
Is my gold plated or solid?
Each piece is 18k certified gold with BIS hallmarks. Plated pieces are clearly marked and include complimentary replating services.
Our Process
Journey from idea to treasure
Every concierge order is shepherded with appointment-only previews, artisanal craftsmanship, and VIP delivery.
Step 1
Select your dream jewel & request a virtual fitting.
Step 2
Receive bespoke recommendations, renderings, and a textured mood board.
Step 3
Approve the design, select metals/stones, and confirm delivery windows.
Step 4
Track the creation in real time; final polish ships inside a velvet chest.