Privacy Policy

We protect your data the way we protect our silver.

This notice explains how Ganraj Jewellers collects, stores, and uses the information you share with us on ganrajjewellers.com or during concierge interactions.

Privacy promised

Your information is stored exclusively for Ganraj Jewellers services and safeguarded end to end.

Indian law compliant

We follow Indian Contract Act guidelines and maintain full ownership of site data and assets.

Transparent communication

Every policy, from returns to refunds, clearly states timelines before you confirm payment.

1. Information we collect

  • Details you provide while shopping: name, email, phone number, shipping address, and billing details.
  • Order history, return requests, and support conversations so we can quality-check every dispatch.
  • Gateway confirmations for payments—card numbers stay with the PCI-compliant provider.
  • Optional assets like unboxing videos you share for claims, stored only for the purpose of resolution.

2. How we use your data

  • Process, insure, and ship orders within the 24–48 hour fulfillment window mentioned in our policy.
  • Send tracking IDs via WhatsApp, SMS, and email, plus reminders about purity care or return deadlines.
  • Prevent fraud, honor BIS hallmark regulations, and comply with Indian taxation requirements.
  • Respond to queries, refunds, and exchanges so you never need to repeat information.

3. Security & rights

  • We operate the website ourselves, retain ownership of all content, and never sell or rent your personal data.
  • Only vetted logistics and payment partners receive what they need to complete your order.
  • By using ganrajjewellers.com you consent to this policy, and you can email ganrajjewellers3@gmail.com anytime to update or delete your information.

Lifecycle

How your data journeys with us

From the moment you place an order to the day a return reaches our warehouse, we use your information only to deliver purity, transparency, and the care you asked for.

Place an order

Share only the essentials—we collect address and contact details to craft and dispatch your jewellery.

Shipping & tracking

Within 24–48 hours your tracking ID hits email, SMS, and WhatsApp; data stays within that flow.

Returns & aftercare

Return windows last 15 days, and every video or note you send for verification remains private.